Refund and Returns Policy

Last Updated: 30/ September/ 2026

At Divy Avatar, we carefully prepare and package orders before dispatch.

Because many of our products may be customized or made according to customer requirements, certain products are not eligible for return or exchange.

Customized / Personalized Products

Customized products are non-returnable and non-exchangeable because materials and production work may be specifically used for the customer’s order.

This includes products customized with:

Name
Text
Photo
Logo
Design
Dimensions
Other customer-specific instructions

Please carefully verify your customization details before placing your order.

Wrong Spelling / Incorrect Customer Information

Customers are responsible for checking the spelling and details provided for customization. If a product is manufactured according to the details submitted by the customer, an incorrect spelling or incorrect customization provided by the customer will generally not qualify for return or refund.

Damaged Product

If your product arrives damaged:

Contact us within 2 hours of delivery.

Please provide:

Order number
Unboxing video
Photos of the outer packaging
Photos/videos of the damaged product

The claim will be reviewed and verified.

Wrong / Defective Product

If you receive:

Wrong product
Manufacturing defect
Product different from the confirmed order

please contact us within the applicable complaint period. After verification, we may provide a replacement for an eligible claim.

Change of Mind

Returns are generally not accepted simply because the customer:

Changed their mind
Doesn’t like the colour/finish
Ordered the wrong size
Entered incorrect customization details
No longer wants the product

Cancellation

Cancellation requests should be submitted within 2 hours of placing the order. Once customized production has started, cancellation may not be possible.

Refund

If a refund is approved, it will be processed through the applicable payment method. The time taken for the amount to reflect in the customer’s account may depend on the payment gateway/bank.

RTO Refund

If an eligible order is returned to origin, a refund may be processed after applicable charges are deducted, including applicable shipping/return-related charges.

Non-Refundable Situations

Refunds will generally not be provided for:

Customer-provided incorrect spelling
Incorrect customization details
Customer-provided incorrect image/logo
Change of mind
Customer refusal to accept the shipment
Incorrect address provided by customer
Delivery failure caused by customer-provided incorrect contact details
Normal minor variations in colour/finish/texture

Contact

Divy Avatar
Phone: +91 72668 79432
Alternate: +91 01141058889