Terms & Conditions

Last Updated: 29 September 2026

1. Introduction

Welcome to Divya Avatar Private Limited (“Divya Avatar”, “we”, “our” or “us”). These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products and using any services offered through the website By accessing our website or placing an order, you agree to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Cancellation Policy and Return & Refund Policy.

If you do not agree with these terms, please do not use the website or place an order.

2. Business Information

  • Legal Business Name: Divya Avatar Private Limited
  • Registered / Business Address: Plot No. 2, Water Pump, FIE Industrial Area, Patparganj, New Delhi, Delhi, India
  • GSTIN: 07AAJCD3403C1Z7
  • Customer Support: 726680470 (verify this number before publishing)

3. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws. If you are placing an order on behalf of another person or business, you confirm that you are authorized to do so.

4. Products and Customization

Divya Avatar offers home décor, wallpapers, name plates, wall décor, gifts and other customizable products.

  • Product images are provided for representation. Actual colours, textures, finishes and appearance may vary slightly due to screen settings, lighting, materials or manufacturing processes.
  • Certain products can be customized according to the size, design, name, text, image or other details provided by the customer.
  • Customers are responsible for checking the spelling, measurements, design choices and other customization details submitted with their order.
  • Customized products will be prepared according to the information and specifications submitted by the customer.
  • Once customization or production has started, changes to the order may not be possible.

If you have any questions about a product or its customization options, please contact us before placing your order.

5. Product Pricing and Availability

All product prices are displayed on the website in Indian Rupees (INR), unless stated otherwise. We make reasonable efforts to ensure that product descriptions, prices, discounts and availability are accurate. However, errors may occasionally occur. If an error affects an order, we may contact the customer to clarify the details before processing it. Product availability, offers and prices may change without prior notice. Any change will not affect an order that has already been accepted, except where correction or cancellation is necessary due to an evident pricing, listing or technical error, subject to applicable law.

6. Orders and Order Confirmation

When you place an order, you agree to provide accurate and complete information, including your name, phone number, delivery address and customization details, where applicable.

  • An order is subject to acceptance and successful payment.
  • An order confirmation message or email may be sent after the order is placed.
  • We may contact you to verify order details, customization requirements or delivery information.
  • We reserve the right to cancel an order where there is a genuine issue such as incorrect product information, suspected fraudulent activity, payment failure or unavailability of the product. Any applicable refund will be processed in accordance with our Refund Policy and applicable law.

7. Payments

Payments on the website are processed through the payment options made available at checkout, including Razorpay.

  • Orders must be paid for online at the time of purchase.
  • Cash on Delivery (COD) is not currently available.
  • Orders will be processed after successful payment confirmation.
  • Divya Avatar does not store customers’ complete card, UPI or banking credentials on its own website. Payment processing is handled by the relevant payment service provider under its applicable terms and security procedures.

If a payment is deducted but the order is not confirmed, please contact customer support with the transaction details so the issue can be checked.

8. Shipping and Delivery

Divya Avatar currently accepts orders for delivery within India.

  • Orders are generally delivered within 3–7 working days after processing and dispatch, depending on the delivery location, product type and courier service.
  • Customized products may require additional preparation time.
  • Delivery timelines are estimates and may be affected by courier delays, weather, operational issues, public holidays or other circumstances beyond our reasonable control.
  • Customers must provide a complete and accurate delivery address and reachable contact number.
  • Tracking details will be shared where available through the shipping or courier service.

For further information, please refer to our Shipping Policy.

9. Cancellation Policy

Customers may request cancellation within 2 hours of placing an order by contacting customer support. Cancellation requests are subject to order status. If customization, production, packaging or dispatch has already started, cancellation may not be possible. If a cancellation is approved, any eligible refund will be processed to the original payment method or through another suitable method, as applicable.

10. Returns, Replacements and Refunds

As many of our products are made or customized according to customer specifications, customized products are generally not eligible for return or exchange for reasons such as a change of mind, incorrect customer-submitted spelling, design choice or measurement.

However, this does not affect any rights a customer may have under applicable law. If a product is delivered damaged, defective or different from the product ordered, please contact us so the issue can be reviewed.

  • Customers should report damage, defects or incorrect items within 2 hours of delivery.
  • An unboxing video and clear photographs may be requested to help verify the issue.
  • Where a claim is verified, Divya Avatar may offer a replacement, correction or refund, as appropriate to the circumstances and applicable law.
  • Refunds, where approved, will generally be processed through the original payment method. The time taken for the amount to reflect may depend on the payment provider or bank.
  • If an order is returned to origin (RTO), any eligible refund will be assessed after applicable shipping or return charges, subject to applicable law and the circumstances of the order.

Please read our separate Return & Refund Policy for more details.

11. Customer Responsibilities

Customers agree to:

  • Provide accurate personal, contact and delivery information.
  • Review product specifications and customization details before confirming an order.
  • Ensure that any image, logo, text or design submitted for customization is lawful and that they have the necessary rights or permission to use it.
  • Not use the website for fraudulent, unlawful or harmful activities.
  • Not attempt to disrupt the website, its security or its normal operation.

Divya Avatar may contact customers if clarification is required to process an order.

12. Intellectual Property

All website content, including text, graphics, logos, design elements, product descriptions and other materials owned by Divya Avatar, is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify or commercially use our website content or branding without prior written permission, except where permitted by law. Any customer-provided images, logos or artwork remain subject to the rights of their respective owners. Customers are responsible for ensuring they have permission to submit such materials for customization.

13. Website Use and Availability

We aim to keep the website accessible and functioning properly. However, we do not guarantee uninterrupted or error-free access at all times. The website may occasionally be unavailable due to maintenance, updates, technical issues or circumstances beyond our control. We may update, modify or discontinue website features when reasonably necessary.

14. Limitation of Liability

To the extent permitted by applicable law, Divya Avatar will not be liable for indirect or unforeseeable losses arising from the use of the website or delays caused by circumstances beyond our reasonable control. Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right, remedy or liability that cannot lawfully be excluded or restricted under applicable Indian law.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier and shipment tracking services, analytics tools or external websites. These third-party services may operate under their own terms, privacy policies and practices. Divya Avatar is not responsible for the independent content or policies of external websites, except where applicable law provides otherwise.

16. Privacy and Customer Information

Customer information may be collected and used to process orders, arrange delivery, provide customer support, manage accounts and meet applicable legal requirements. For further information about how personal information is handled, please refer to our Privacy Policy.

17. Changes to These Terms

Divya Avatar may update these Terms & Conditions from time to time to reflect changes in business operations, website features or applicable laws. The revised version will be published on this page with an updated “Last Updated” date. The terms applicable to an order will be assessed in accordance with the terms and applicable law at the relevant time.

18. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Subject to applicable consumer protection laws and the jurisdiction of competent consumer commissions or other authorities, disputes will be handled by the courts or forums having appropriate jurisdiction.

19. Grievance Redressal and Contact

If you have a question, complaint or concern regarding an order, product or these Terms & Conditions, please contact Divya Avatar using the customer support details provided on the website.

We will acknowledge and address complaints within the timelines prescribed under applicable law.

Last Updated: 29 September 2026