Privacy Policy

Last Updated: 30/ September/ 2026

At Divy Avatar, we respect your privacy and are committed to protecting the personal information you share with us while using our website and purchasing our products This Privacy Policy explains what information we collect, how we use it, how we protect it and your choices regarding your information.

1. Information We Collect

When you visit our website, create an account, place an order, contact us or request customization, we may collect:

  • Customer Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • Order Details
  • Payment-related information required for transaction processing
  • Product customization details
  • Name/Text provided for customization
  • Photos, logos or other files uploaded by the customer, where applicable
  • Information submitted through contact/enquiry forms

We only collect information reasonably required to process orders, provide customer support and deliver our services.

2. How We Use Your Information

Your information may be used to:

  • Process and confirm your orders
  • Process payments
  • Manufacture/customize your products
  • Arrange shipping and delivery
  • Provide order and shipment updates
  • Respond to customer enquiries
  • Provide customer support
  • Manage customer accounts
  • Process cancellations, refunds or replacements where applicable
  • Improve our website, products and customer experience
  • Detect and prevent fraudulent or unauthorized activity
  • Maintain business and transaction records

3. Customized Product Information

For customized products, you may provide information such as names, text, photographs, logos, designs or other instructions. Such information is used primarily for processing and fulfilling your customized order. We do not intentionally use customer-provided photographs, logos or personal customization material for marketing purposes without appropriate permission. Customers are responsible for ensuring that they have the necessary rights and permissions to submit any photograph, logo, artwork or other content for customization.

4. Payment Information

Payments may be processed through our third-party payment gateway, including Razorpay. Divy Avatar does not directly store complete debit card, credit card, UPI PIN or banking credentials on its own servers. Payment information is processed according to the payment gateway’s applicable privacy and security practices.

5. Shipping Information

We may share necessary information such as:

  • Customer name
  • Mobile number
  • Shipping address
  • Order details

with our shipping/logistics partners for the purpose of delivering your order.

6. Cookies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Remember user preferences
  • Improve website performance
  • Understand website usage
  • Measure advertising and marketing performance

You may manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. Analytics and Advertising

Divy Avatar may use services such as:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Meta Conversions API
  • Other website analytics or advertising technologies

These technologies may collect information about website visits, product views, shopping activity and interactions with advertisements to help us measure and improve marketing performance.

8. Customer Accounts

Customers may create an account on our website. Account information may include name, email address, phone number, shipping address and order history. Customers may also be allowed to place orders as guests where this functionality is available.

9. Contact Forms

Information submitted through our contact/enquiry forms may be used to respond to your enquiry, provide product information, discuss customization or process bulk/corporate orders.

10. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure.

11. Data Retention

We may retain customer information for as long as reasonably necessary for:

  • Order fulfilment
  • Customer support
  • Accounting and transaction records
  • Legal and regulatory requirements
  • Resolving disputes
  • Business record-keeping

12. Third-Party Services

Certain services required for website operations, payment processing, analytics, advertising and shipping may be provided by third-party service providers. Such providers may process information according to their own applicable privacy policies.

13. Children’s Privacy

Our website is not specifically intended for children We do not knowingly request or collect personal information from children for independent account creation or transactions.

14. Your Rights

Subject to applicable law, you may contact us regarding:

  • Access to your personal information
  • Correction of inaccurate information
  • Questions about how your information is used
  • Requests relating to your personal information

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

16. Contact Us

Divy Avatar
Plot No-2, Water Pump, FIE Industrial Area, Patparganj Industrial Area, New Delhi – 110092, Delhi, India

Phone: +91 72668 79432
Alternate: +91 01141058889