At Divy Avatar, we are committed to delivering high-quality products. Most of our products are made-to-order, handcrafted, personalized, or carefully inspected before dispatch. Therefore, we do not accept returns once an order has been delivered.
No Return Policy
All purchases made through our website are final. We do not accept returns for any product after successful delivery, except where required by applicable law.
Damaged or Wrong Product
If you receive a product that is:
- Damaged during transit
- Defective upon arrival
- Incorrect item delivered
Please contact us within 48 hours of delivery with:
- Your Order ID
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
Our team will review your request and, if approved, provide a suitable resolution such as a replacement or another appropriate solution.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Used or damaged products after delivery
- Products damaged due to improper handling by the customer
- Products without original packaging or proof of purchase
Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled or returned.
Contact Us
If you have any questions regarding this No Return Policy, please contact our customer support team through the Contact Us page on our website.
Thank you for choosing Divy Avatar. We appreciate your trust and support.